Ombre 8

Refund Policy & Returns procedure
We hope you are satisfied with the products you have purchased but we also know that, for one reason or another, there may be time when you need to exchange or return something you have brought.  

You may cancel your order up to 14 days after your order is delivered.

If you change your mind, we accept returns as long as the following conditions are met:

1. You contact us within 14 days starting with the day after the delivery date along with your proof of purchase.

2. Unwanted products must be returned in its original packaging, be in as new condition and not used.

3. It is your responsibility to ensure that your return items are in appropriate protective packaging.

4. Products given free as part of a promotion offer can not be exchanged or refunded unless the full offer is returned.

Return address

VL Nails CO AB
Solstigen 4
56436 Bankeryd
Jönköping SWEDEN

If you have received a damaged or faulty product from us you can return it for a repair, replacement or refund. Simply, contact us and we will advise you accordingly. Faulty products returned for testing may take up to 28 days.

If the fault with your product occurs within its guarantee period of normally 12 months from delivery, we will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault.

Personalised products, polishes, gel and liquid substances
We regret that we are unable to offer an exchanged or refund on personalised, perishable goods or liquid substances for hygiene and safety reasons unless they are faulty. This including but is not limited to nail polishes, gels, acetone, alcohol, lotions and foot spas and equipment. 

After-sale repair service
Products such as nail file machine head pieces in need of service after many usages may be given into one of our branches for repair. Please allow 5-10 working days for basic repair.

Please note - our policy to replace faulty or refund faulty products does not apply to faults or damages caused by accident, neglect, misuse or normal wear and tear. We recommend you keep your order number and details of purchase in case of any queries.

 

Where we deliver
We deliver primarily throughout SWEDEN. EU exports are now done manually with the customer service team. Please email us with your order and we will process it accordingly.       

Delivery services
Orders placed before 2pm Monday - Friday (STOCKHOLM Time), except public holidays and weekends, are dispatched after day. Subject to your payment being processed and stock availability.

Orders placed after 2pm during the weekdays or at weekends will be processed and dispatched one day after the next following working day. Please note - Friday orders will not be processed until Monday.

Deliveries of parcels and pallets are normally sent via next day courier service ( Monday - Friday 8am - 8pm). In the unlikely event if you do not receive your orders within the time frame set, please get in touch with us immediately.

All deliveries may require a signature to confirm receipt unless instructed otherwise before dispatched. If a signature cannot be obtained, the carrier may leave it safe or ask a neighbour to sign for the delivery.

You may, when placing your order online, specify a different delivery address to your invoice address if that is more convenient for you.

Orders weighing under 30kgs are sent by parcel service.

Larger orders will be placed with a pallet courier due to size and weight such as ordering tables, receptions, pedicure spa chairs, etc.

All delivery time frames are approximate and subject to availability. The precise timing of a delivery cannot be specified.

Within SWEDEN 

	Lead time	Price (SEK)
Standard tracked delivery	1-2 Working days	FREE on orders over SEK1800 or SEK150 if under (Not excess 30kg)
Norway	3-5 Working days	SEK250.00
Tracked delivery	Next working day	SEK80.00

Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.